Welcome to the
Cook Homes Customer
Care Centre


Customer Care Team

The Cook Homes Customer Care Team continuously demonstrates their commitment to supporting you throughout your journey of new home ownership.

The cornerstone of our proven success is built on open, professional communication which uniquely acknowledges each homeowner to ensure delivery of the highest quality service experience.

As home builders, we expect nothing less than providing our homeowners the same superiority in workmanship and service that we would accept from our own homes.

Indulge yourself in the Cook Homes advantage, and together we will turn your dreams into reality.

Customer Care Contact

Joanne Miller
Customer Care Manager
519-746-6244 x30 (phone)

We look forward to hearing from you!

After Hours Emergency Contact Information

In the event of an emergency during regular business hours, please contact our Customer Care Contact and we will be happy to assist you.

Outside of regular business hours, please refer to the following contact info:
**Please note that heating, plumbing, electrical supply/distribution and water penetration warranties are valid for two years from the date of possession of your new home.  Should you contact an after hours service outside of this warranty period, you will be billed directly for any service call and related charges.**

Heating Emergencies:
Please refer to the number labelled on your furnace.

Hot Water Tank (Rentals) Emergencies:
Please refer to the number labelled on your hot water tank.

Plumbing Emergencies:
Paton Bros. Plumbing

Electrical Emergencies:
Heinz Busse Electric

Water/Flood Emergencies:

Important Notice

After hours emergency services are provided by our trade partners for warrantable deficiencies (i.e. total loss of heat, total loss of water, total sewage stoppage, major water penetration or collapse of structure). Service due to warranty expiration, alterations or improper maintenance will not be warrantable and will be billed direct to the homeowner. For further information, please refer to the Tarion Warranty Corporation website.